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Customer Service Manager

Hyderabad
Full-Time
Junior: 1 to 3 years
20K - 25K (Per Month)
Posted on Mar 04 2025

About the Job

Skills

Presentation skills
Team leadership
Conflict resolution
Multichannel communication
Process improvement
Customer Service
Client management

Qualifications and Skills

  • Work from Office(Vanasthalipuram, Hyderabad)
  • Excellent team leadership skills to effectively motivate and guide service teams towards achieving set goals.
  • Strong conflict resolution abilities to address customer issues and complaints promptly and professionally.
  • Proficient in multichannel communication to cater to diverse customer interaction platforms effectively.
  • Demonstrated experience in process improvement to enhance service efficiency and effectiveness.
  • Comprehensive understanding of customer service best practices for superior client experience.
  • Experience in client management to build and maintain strong client relationships and satisfaction.
  • Must have outstanding presentation skills for demonstrating services and communicating with clients (Mandatory skill).
  • Ability to analyze data and metrics to inform service enhancements and strategic decisions.


Roles and Responsibilities

  • Lead, train, and mentor the customer service team in daily operational activities.
  • Develop and implement effective customer service procedures, policies, and standards.
  • Manage and resolve customer complaints and service issues in a professional manner.
  • Monitor and evaluate the performance of the customer service team, offering feedback and improvement plans.
  • Coordinate with internal departments to ensure a seamless customer experience and issue resolution.
  • Gather and analyze customer feedback and trends to drive continuous improvement initiatives.
  • Prepare and present regular reports on customer service performance and area outcomes to management.
  • Ensure that all team members adhere to company protocols and maintain the highest level of client satisfaction.

About the company

QUKADS - An Online Global Business Community helps Business People to sell their Products or Services not only Locally but Globally. We take care of all aspects of Marketing to promote a Business - From Digital Marketing, Direct Marketing, Tele Marketing all aspects to Promote the Business to get Customers.

Industry

IT Services and IT Consul...

Company Size

201-500 Employees

Headquarter

Visakhapatnam

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