
Customer Service Manager

Customer Service Manager37
Applications
37
Applications
Hyderabad
Full-Time
Junior: 1 to 3 years
₹ 20K - ₹ 25K (Per Month)
Posted on Mar 04 2025
About the Job
Skills
Presentation skills
Team leadership
Conflict resolution
Multichannel communication
Process improvement
Customer Service
Client management
Qualifications and Skills
- Work from Office(Vanasthalipuram, Hyderabad)
- Excellent team leadership skills to effectively motivate and guide service teams towards achieving set goals.
- Strong conflict resolution abilities to address customer issues and complaints promptly and professionally.
- Proficient in multichannel communication to cater to diverse customer interaction platforms effectively.
- Demonstrated experience in process improvement to enhance service efficiency and effectiveness.
- Comprehensive understanding of customer service best practices for superior client experience.
- Experience in client management to build and maintain strong client relationships and satisfaction.
- Must have outstanding presentation skills for demonstrating services and communicating with clients (Mandatory skill).
- Ability to analyze data and metrics to inform service enhancements and strategic decisions.
Roles and Responsibilities
- Lead, train, and mentor the customer service team in daily operational activities.
- Develop and implement effective customer service procedures, policies, and standards.
- Manage and resolve customer complaints and service issues in a professional manner.
- Monitor and evaluate the performance of the customer service team, offering feedback and improvement plans.
- Coordinate with internal departments to ensure a seamless customer experience and issue resolution.
- Gather and analyze customer feedback and trends to drive continuous improvement initiatives.
- Prepare and present regular reports on customer service performance and area outcomes to management.
- Ensure that all team members adhere to company protocols and maintain the highest level of client satisfaction.
About the company
QUKADS - An Online Global Business Community helps Business People to sell their Products or Services not only Locally but Globally.
We take care of all aspects of Marketing to promote a Business - From Digital Marketing, Direct Marketing, Tele Marketing all aspects to Promote the Business to get Customers.
QUKADS - An Online Global Business Community helps Business People to sell their Products or Services not only Locally but Globally.
We take care of all aspects of Marketing to promote a Business - From Digital Marketing, Direct Marketing, Tele Marketing all aspects to Promote the Business to get Customers.
Industry
IT Services and IT Consul...
Company Size
201-500 Employees
Headquarter
Visakhapatnam
Other open jobs from QUKADS PRIVATE LIMITED