Company Overview

Quizaro ExtendedEdge is a leading E-Learning provider that offers streamlined learning solutions. Our focus is on delivering the best-in-class content, faculty, and pedagogy to aspirants, while balancing affordability and industry-relevant learning outcomes for individual learners. With a team of 51-200 employees, we are committed to providing the highest level of service and support to our clients.

Job Overview

We are seeking a Customer Support Executive to join our team at Quizaro ExtendedEdge. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Bangalore, Karnataka, India. The ideal candidate for this role is a fresher with less than 1 year of experience, who is passionate about helping customers and has excellent communication and problem-solving skills.

Qualifications and Skills

• Excellent verbal and written communication skills
• Strong active listening and problem-solving abilities
• Ability to negotiate and make decisions
• Easily adaptable to changing customer needs and requirements
• Knowledge of telecommunications systems and software
• Familiarity with CRM software and ticketing systems

Roles and Responsibilities

• Responding to customer inquiries and resolving issues in a timely manner
• Providing guidance and assistance to customers regarding our products and services
• Maintaining a high level of customer satisfaction through effective communication and problem resolution
• Identifying and escalating unresolved customer issues to the appropriate teams
• Collaborating with cross-functional teams to improve customer experience and product offerings
• Documenting customer interactions and maintaining accurate records
• Contributing to the development and improvement of customer support processes