We are looking for the ideal candidate will be responsible for handling customer queries via audio and video calls while driving the integration of AI and automation into our customer support operations. The role also includes setting up CS tools, managing workflows, and supporting multi-lingual communication (English, Hindi, Telugu, Tamil, Kannada).

Key Responsibilities:

* Provide exceptional customer support via audio and video calls across multiple languages (English, Hindi, Telugu, Tamil, Kannada).

* Manage customer queries, resolving issues promptly while ensuring a high level of satisfaction.

* Integrate and work with AI-based customer support tools and automation solutions to streamline operations.

Key Requirements:

* Ability to handle both audio and video calls effectively and professionally.

* Strong knowledge of AI automation and its application in customer service.

* Excellent communication skills in English, Hindi, Telugu, Tamil, and Kannada.

* Experience setting up customer service tools and workflows to optimize support operations.

* Knowledge of CRM systems, helpdesk software, and ticketing platforms.