We are looking for the ideal candidate will be responsible for handling customer queries via audio and video calls while driving the integration of AI and automation into our customer support operations. The role also includes setting up CS tools, managing workflows, and supporting multi-lingual communication (English, Hindi, Telugu, Tamil, Kannada).

Key Responsibilities:

- CS agents mostly for chats and calling. 

- B2C startups background

- If they have a background from any B2C.

- Should be fluent at speaking English and Hindi, any third and fourth language will be a good to have 

- Proactiveness in learning and execution operations.

Key Requirements:

* Ability to handle both audio and video calls effectively and professionally.

* Excellent communication skills in English, Hindi, Telugu, Tamil, and Kannada.

* Experience setting up customer service tools and workflows to optimize support operations.

* Knowledge of CRM systems.