Ability to analyze call data and performance metrics to identify trends, patterns, and areas for improvement.

Strong problem-solving skills to address quality issues and develop actionable insights.

High level of accuracy in monitoring and evaluating calls.

Ability to identify subtle issues and deviations from quality standards.

Excellent verbal and written communication skills to provide clear and constructive feedback to agents.

Ability to conduct effective training sessions and presentations.

In-depth understanding of the insurance sales process, particularly in health and life insurance.

Familiarity with industry regulations and compliance requirements.