Profile: Process Associate

Location: Mohali sector 91, Industrial Area,F-376,P-8B (Work from office basis)

Responsibilities:

*Conduct outbound sales calls to customers in the US.

*Introduce and pitch services to generate interest and close sales.

*Build and maintain a strong sales pipeline by identifying and qualifying leads.

*Follow up on leads and nurture relationships with potential customers.

*Understand customer needs & address their needs effectively.

*Meet or exceed sales targets and objectives.

*Document all customer interactions, sales activities, and follow-up actions accurately in the system.

*Collaborate with the sales team and other departments to coordinate sales efforts and provide feedback on market trends.

*Keep abreast of industry trends, product developments, and competitors' activities.

*Provide exceptional customer service and support to existing and potential customers.

Skills and Qualifications:

*Experience in sales, preferably in a call center or telesales environment. (Optional)

*Excellent verbal communication skills with a clear and pleasant phone voice.

*Strong persuasive and negotiation skills to effectively close sales.

*Ability to quickly build rapport and establish relationships with customers.

*Active listening skills to understand customer needs and address objections.

*Self-motivated and target-driven, with a focus on achieving sales goals.

*Good organizational and time management skills to prioritize tasks and manage a high volume of calls.

*Basic computer literacy and proficiency in using productivity tools.

*Knowledge of the product or service being sold and the ability to articulate its value proposition.