Company Overview

Established in 2007 and headquartered in Bengaluru, Quess Corp Limited is one of India's largest private-sector employers and integrated business service providers. With a presence in over 64 locations across India, Southeast Asia, and North America, our company has a strength of 500,000+ employees. We offer a wide range of technology-enabled staffing and managed outsourcing services across various processes.

Job Overview

We are seeking a skilled Food and Beverage Assistant to join our team at Quess Corp Limited. As a Food and Beverage Assistant, you will play a key role in providing excellent customer service and ensuring the smooth operation of our food and beverage services. This is a mid-level position with 4 to 6 years of experience, based in Bengaluru, Karnataka, India. The employment type for this role is Full-Time.

A Food and Beverage Assistant plays a crucial role in ensuring the smooth and efficient operation of food and drink service in various hospitality establishments, including restaurants, hotels, cafes, and catering services. The job description may vary based on the specific requirements of the employer, but here is a general overview:

**Key Responsibilities:**

1. **Customer Service:**

  - Greet and welcome customers in a friendly and professional manner.

  - Provide prompt and attentive service to ensure a positive dining experience.

2. **Order Taking and Serving:**

  - Take customer orders accurately and input them into the point-of-sale (POS) system.

  - Serve food and beverages promptly and according to established service standards.

3. **Menu Knowledge:**

  - Have a thorough understanding of the menu, including ingredients, preparation methods, and any special dietary considerations.

  - Make recommendations to customers based on their preferences and dietary needs.

4. **Payment Processing:**

  - Handle cash, credit cards, and electronic payments accurately.

  - Provide customers with bills and process payments in a timely manner.

5. **Cleanliness and Hygiene:**

  - Ensure cleanliness and hygiene in the dining area, including tables, chairs, and service stations.

  - Adhere to health and safety standards in food handling and preparation.

6. **Team Collaboration:**

  - Work collaboratively with kitchen staff, servers, and other team members to ensure smooth service.

  - Communicate effectively with colleagues and management to address any issues or concerns.

7. **Problem Resolution:**

  - Address customer complaints or issues promptly and professionally.

  - Collaborate with the team to resolve any operational challenges that may arise.

8. **Up-selling:**

  - Suggest additional items or upgrades to enhance the customer experience and increase sales.

9. **Compliance:**

  - Adhere to all relevant policies, procedures, and regulations, including those related to health and safety, food safety, and alcohol service (if applicable).

Qualifications for a career in Food and Beverage typically vary based on the specific role, the level of responsibility, and the employer's preferences. Here are common qualifications and educational backgrounds that individuals pursuing a career in Food and Beverage might possess:

1. **Education:**

  - A high school diploma or equivalent is often the minimum requirement.

  - Some employers may prefer candidates with post-secondary education, such as a certificate, diploma, or degree in hospitality management, culinary arts, or a related field.

2. **Training and Certifications:**

  - Completion of relevant training programs or certifications in food safety and hygiene.

  - Certification in responsible alcohol service, especially for roles involving the service of alcoholic beverages.

3. **Experience:**

  - Previous experience in a similar role within the food and beverage industry is often preferred.

  - Experience in customer service or a related field is valuable.

4. **Communication Skills:**

  - Strong verbal communication skills to interact effectively with customers, colleagues, and management.

  - Clear and concise written communication skills for order-taking, reporting, and other documentation.

5. **Customer Service Skills:**

  - Exceptional customer service skills, including the ability to handle customer inquiries, complaints, and special requests.

6. **Knowledge of Food and Beverage:**

  - Understanding of food and beverage products, including ingredients, preparation methods, and menu items.

  - Familiarity with different cuisines and culinary trends.

7. **Technical Skills:**

  - Proficiency in using point-of-sale (POS) systems for order processing and payment handling.

  - Basic computer skills for tasks such as entering orders and using communication tools.

8. **Health and Safety Compliance:**

  - Knowledge of health and safety regulations, including food safety and hygiene standards.

  - Awareness of occupational health and safety practices.

9. **Teamwork:**

  - Ability to work effectively as part of a team, collaborating with kitchen staff, servers, and other team members.

10. **Adaptability:**

  - Flexibility to work in a fast-paced and dynamic environment.

  - Ability to adapt to changes in menu, service procedures, or work schedules.

Physical Requirements:

The role may require standing for extended periods, lifting moderate weights, and working in a busy and sometimes demanding environment.