Dear Candidate,

QI Spine Clinic is hiring for Patient Counsellor: Front Office & Counsellor.

Job Title: Pateint Counsellor: Front Office & Counsellor

Job Location: Jubilee Hills

Company website: www.qispine.com

About us:

Qi Spine clinics transform and improve the lives of hundreds of patients suffering from back and neck pain across the country every day. QI Spine clinic is India’s 1st chain of medical centers for the accurate diagnosis and non-surgical treatment of back and neck pain, in both chronic and severe cases. Founded in 2011, we now have 22 clinics across 5 cities (Mumbai, Delhi, Pune, Bangalore and Hyderabad). With over 200 spine specialists, and an expert orthopedic panel comprising of India’s leading spine surgeons, rheumatologists and other experts, we are the world’s largest team of medical professionals dedicated to understanding, researching, diagnosing and treating spinal disorders

Detailed Job Responsibilities:

 Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.

 Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.

 Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient

 Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision

 Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts

 Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery

 Establishing a tone of empathy that helps to resolve any patient complaints or conflicts

 Prioritize patient satisfaction throughout the patient journey to build long-term relationships

 Collaborate with calendar management team to optimize scheduling and streamline patient interactions

 Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment

 Responsible for day-to-day operations & overall financial performance of the clinic

 Maintain counselor reports daily

 Coordinating with finance department (Invoices, Getting Discount Approval, Billing