Job Title: Patient Counsellor - Front Office and Counsellor

Company website: www.qispine.com 

About us :

QI Spine Clinic is India’s first Spine Rehabilitation Clinic dedicated to non surgical treatment of back and neck pain.

In an era where popping medicines and being recommended surgery has become a common practice, QI Spine has changed the face of the game. With an algorithm developed over 12 years across millions of cases, it has treated back & neck issues in the most efficient and long-lasting approach.

Job Responsibilities:

·Daily coordination with consultant / clinic head basis of the treatment advised by them.

· Helps patient to understand the value of treatment (Convincing patient to commit to treatment)   

· Explain the tariff of the respective procedures/investigations to patients in detail.

· Maintain counselor reports daily (Advice, Conversion and Patient-wise data).

· Coordinating with finance department (Invoices, Getting Discount Approval, Billing).

· Establishing a tone of empathy that helps to resolve any patient complaints or conflicts.

· Follow up with patients at all stages.

· Doctor for life - Responsible for long term relationship management with the patient