Job Title: ITOM Developer

Experience Level: 5+ Years

Job Location: Any Location in India onsite (Mumbai, Delhi NCR, Bangalore, Chennai, Pune, Hyderabad, Kolkata, Gurgaon, Kochi)

Job Description:

We seeking an experienced ITOM (IT Operations Management) Developer with over 5 years of experience to join our dynamic team. The ideal candidate will have a strong background in ITOM tools, automation, and management platforms, with expertise in implementing and supporting ITOM solutions. This role will involve working on various ITOM modules, contributing to the development and optimization of IT operations, and ensuring seamless integration with other IT and business systems.

Key Responsibilities:

• Design, develop, and implement ITOM solutions to streamline IT operations, improve automation, and optimize resource management across ITOM modules.
• Work with business and technical teams to understand requirements and translate them into functional ITOM solutions using industry-leading tools such as ServiceNow with ITOM platforms.
• Customize and configure ITOM platforms to meet specific business and operational needs, ensuring they integrate smoothly with other enterprise systems.
• Implement monitoring and event management processes to detect, report, and resolve IT issues proactively across key ITOM modules.
• Design, build, and maintain workflows and automation scripts to improve operational efficiency and reduce manual intervention.
• Support incident, change, and problem management processes, ensuring effective resolution and continuous improvement of IT services.
• Perform regular system maintenance, including upgrades, patches, and troubleshooting for ITOM solutions.
• Collaborate with cross-functional teams to integrate ITOM tools with existing ITSM (IT Service Management) solutions and cloud platforms.
• Provide training and knowledge sharing to team members and business users on ITOM tools, best practices, and operational workflows.
• Conduct performance tuning, capacity planning, and optimization of ITOM systems and applications.
• Stay up to date with the latest trends in ITOM technologies and best practices, recommending improvements to enhance system performance.

ITOM Modules Expertise:

• Event Management: Design and configure event management systems to detect, correlate, and manage incidents and alerts proactively.
• Discovery & Service Mapping: Implement and configure Discovery tools to automate the identification and mapping of IT infrastructure components and services.
• Orchestration: Develop automated workflows to streamline manual tasks, improving operational efficiency and reducing the risk of errors.
• Cloud Management: Manage cloud resources and services, ensuring that cloud infrastructure is well-integrated into the ITOM processes.
• Configuration Management Database (CMDB): Maintain and manage CMDB data to ensure accurate tracking of all IT assets and their relationships.
• Performance Analytics: Implement monitoring and reporting systems to track the performance of IT services and infrastructure, ensuring continuous improvement.
• Automated Remediation: Build automated remediation processes to resolve common issues without human intervention.

Required Skills & Qualifications:

• 5+ years of experience as an ITOM Developer or in a similar IT operations-related role.
• Strong knowledge of ITOM tools such as ServiceNow or similar ITSM/ITOM platforms.
• Proficiency in automating IT operations processes using scripting languages like JavaScript, PowerShell, or Python.
• In-depth understanding of ITIL processes and their implementation in ITOM platforms.
• Expertise in Event Management, Discovery, Service Mapping, Orchestration, and CMDB modules.
• Experience with event management, configuration management, and IT operations analytics.
• Strong problem-solving skills and the ability to resolve complex ITOM-related issues.
• Familiarity with cloud platforms such as AWS, Azure, or GCP, and their integration with ITOM tools.
• Ability to work independently as well as part of a team in a fast-paced, collaborative environment.
• Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.