Job Title: ServiceNow ITBM (SPM) Developer

Location: Remote

Job Type: Full-time

Experience: 5+ years

Key Responsibilities:

• Design, develop, and implement ServiceNow IT Business Management (ITBM) solutions, including Project Portfolio Management (PPM), Demand Management, and Application Portfolio Management.
• Collaborate with cross-functional teams to gather requirements and translate business needs into technical specifications.
• Customize and enhance ServiceNow modules through scripting to improve functionality and user experience.
• Develop and maintain integrations with other tools and platforms, utilizing REST and SOAP web services.
• Write and maintain complex scripts to automate workflows, data transformations, and integrations within the ServiceNow platform.
• Perform troubleshooting, debugging, and issue resolution to ensure optimal performance of ITBM applications.
• Create and maintain documentation for development processes, system configurations, and user guides.
• Stay updated with ServiceNow releases and new features to continuously improve the system and processes.
• Provide training and support to end-users, helping them leverage the ITBM tools effectively.
• Participate in system upgrades and enhancements, ensuring minimal disruption to business operations.
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Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in ServiceNow development with a focus on ITBM (SPM).
• Strong proficiency in scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS).
• Proven experience with ServiceNow integrations using REST and SOAP APIs.
• In-depth knowledge of ServiceNow ITBM modules: Project Management, Demand Management, and Resource Management.
• Strong understanding of ServiceNow platform architecture and capabilities.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to work independently and collaboratively in a remote environment.