Position: ServiceNow Developer (5+ Years Experience in TSM (Telecommunications Service Management), Performance Analytics, and Virtual Agent)

Experience Level: 5+ Years

Job Location: Remote

Workdays: Sunday to Thursday

Job type - Fulltime

Job Overview:

We are seeking an experienced ServiceNow Developer with expertise in TSM (Telecommunications Service Management), Performance Analytics, and Virtual Agent to join our growing team. This is a remote position that requires a proactive, self-driven individual with a deep understanding of the ServiceNow platform and a strong background in developing, configuring, and supporting ServiceNow applications.

Key Responsibilities:

• Design, develop, and implement solutions on the ServiceNow platform, including but not limited to Telecommunications Service Management (TSM), Performance Analytics, and Virtual Agent.
• Collaborate with business and technical teams to gather and define requirements and then translate those into effective ServiceNow solutions.
• Build and customize ServiceNow applications, modules, and components to enhance and optimize platform performance.
• Develop reports and dashboards leveraging Performance Analytics to provide insights and metrics for business stakeholders.
• Create and configure Virtual Agent chatbots to improve automation and user interaction with the ServiceNow platform.
• Write efficient, maintainable, and reusable code for integrations with other enterprise applications.
• Troubleshoot and resolve issues within the ServiceNow platform.
• Perform data migration, configuration, and application upgrades as needed.
• Document technical solutions, workflows, and configurations to ensure smooth project delivery and ongoing maintenance.
• Maintain a high standard of quality and ensure compliance with organizational development guidelines and best practices.
• Work closely with team members in agile project environments, participating in sprint planning, stand-ups, and reviews.

Qualifications:

• 5+ years of hands-on experience with ServiceNow platform development, specifically in TSM (Telecommunications Service Management), Performance Analytics, and Virtual Agent.
• Strong knowledge of ServiceNow scripting languages such as JavaScript, GlideScript, and others.
• Solid understanding of ServiceNow modules, including Incident Management, Change Management, Problem Management, Service Catalog, and CMDB.
• Proficiency in ServiceNow Performance Analytics, including dashboard creation, report building, and metric development.
• Experience with ServiceNow Virtual Agent, building and deploying intelligent chatbots.
• Ability to integrate ServiceNow with third-party systems and APIs.
• Familiarity with Agile methodologies and ability to work in an agile environment.
• Excellent problem-solving, communication, and collaboration skills.
• Ability to work independently and handle multiple tasks simultaneously.