Job Title: ServiceNow CMDB Developer

Experience: 4+ Years

Job Location: Remote

Job Description:

We are seeking an experienced ServiceNow CMDB Developer to join our team and play a key role in managing and enhancing the Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have 4+ years of experience in implementing and managing CMDB solutions on the ServiceNow platform, with a strong understanding of ITIL practices, data management, and automation.

Responsibilities:

• Design, develop, and maintain ServiceNow CMDB configurations and related modules.
• Ensure the integrity of data within the CMDB and align it with the business requirements for configuration management.
• Implement best practices and support continuous improvement of the CMDB structure, data models, and integration processes.
• Build and configure CMDB discovery and import processes to automate data population and reconciliation.
• Manage and enhance CMDB data sources, including integration with third-party systems and data connectors.
• Collaborate with stakeholders to define and refine configuration management requirements.
• Provide support and guidance for end-users on how to effectively utilize CMDB functionality within ServiceNow.
• Implement automated CMDB workflows to support incident, change, and problem management processes.
• Monitor CMDB data quality and perform regular audits to ensure accuracy and compliance with governance policies.
• Support ServiceNow upgrades and patch management, ensuring that CMDB-related customizations are maintained and compatible.
• Work closely with developers and business teams to identify, design, and implement data integrations with external tools or systems.
• Troubleshoot and resolve complex CMDB-related incidents and service requests.
• Produce and maintain technical documentation on CMDB configurations, processes, and integrations.

Requirements:

• 4+ years of experience in developing and maintaining CMDB solutions within ServiceNow.
• Strong knowledge of ServiceNow CMDB modules, including Configuration Items (CI), relationships, attributes, and discovery.
• Hands-on experience with ServiceNow Discovery and Service Mapping tools.
• Familiarity with ITIL processes related to Configuration Management, Incident Management, Change Management, and Problem Management.
• Solid understanding of data modelling, normalization, and data quality principles in CMDB.
• Experience with integrating ServiceNow with external systems using REST APIs, SOAP, or other integration methods.
• Strong scripting skills in JavaScript, ServiceNow scripting (Business Rules, Client Scripts, etc.).
• Experience in creating automated workflows, process automation, and orchestration.
• Ability to manage CMDB data accuracy, perform audits, and implement corrective measures.
• Excellent problem-solving, communication, and collaboration skills.
• ServiceNow Certified Implementation Specialist (CIS) or equivalent certification is preferred.