Job Title: ServiceNow Architect (ITSM & ITOM)

Experience: 9+ Years

Job Location: Remote / Coimbatore / Hyderabad

Job Summary:

We are seeking an experienced and dynamic ServiceNow Architect with 9+ years of expertise in IT Service Management (ITSM), IT Operations Management (ITOM), architectural design, scripting, and integration to join our growing team. The ideal candidate will play a pivotal role in the design, development, and implementation of ServiceNow solutions, ensuring they meet the business requirements and align with best practices.

Key Responsibilities:

Solution Design & Architecture:

• Design and architect end-to-end ServiceNow solutions across ITSM, ITOM, and other ServiceNow modules.
• Collaborate with stakeholders to define requirements and translate them into scalable, sustainable, and efficient technical solutions.
• Lead the design and configuration of complex workflows, automations, and integrations within the ServiceNow platform.

Implementation & Integration:

• Lead and support the implementation of ServiceNow solutions, including configurations, scripting, and integrations with third-party tools and enterprise systems.
• Integrate ServiceNow with other IT systems (e.g., LDAP, Active Directory, CMDB, monitoring tools) to automate processes and ensure seamless data flow.

Customization & Scripting:

• Develop and implement custom scripts using JavaScript, Glide scripting, and ServiceNow scripting tools (e.g., Business Rules, UI Actions, Script Includes).
• Customize and extend ServiceNow out-of-the-box features and create tailored solutions for unique business needs.

Collaboration & Leadership:

• Lead a team of ServiceNow developers and administrators, providing technical direction and guidance throughout the project lifecycle.
• Engage with business stakeholders to understand business processes, gather requirements, and recommend ServiceNow solutions.
• Act as a technical mentor for junior resources and provide thought leadership in ServiceNow best practices.

Performance Optimization & Upgrades:

• Conduct performance tuning and ensure ServiceNow environments are optimized for high availability and scalability.
• Ensure timely and successful application of ServiceNow patches, upgrades, and releases.

Documentation & Training:

• Develop technical documentation, including solution architecture, design specifications, and integration details.
• Provide knowledge transfer and training to customers or internal teams on ServiceNow functionality and best practices.

Skills & Qualifications:

Core Expertise:

• 9+ years of experience in ITSM and ITOM solutions on the ServiceNow platform.
• Proven experience in designing and implementing ServiceNow architecture for large-scale organizations.
• Strong knowledge of ServiceNow modules including Incident, Problem, Change, Service Catalog, CMDB, Discovery, Event Management, and Orchestration.

Technical Skills:

• Expertise in JavaScript, GlideScript, REST APIs, SOAP Web Services, and integration techniques.
• Hands-on experience with ServiceNow IntegrationHub, MID Server, and ServiceNow Data Import.
• Deep understanding of ServiceNow best practices for customization, development, and architecture.
• Familiarity with ITIL framework and other industry standards.

Tools & Technologies:

• Experience with ServiceNow modules such as ITSM, ITOM, CMDB, Discovery, Event Management, Orchestration, and Service Portal.
• Proficient in using ServiceNow Flow Designer, Business Rules, UI Policies, Client Scripts, and Script Includes.
• Exposure to cloud platforms like AWS or Azure for integrating ServiceNow with cloud-native services.

Soft Skills:

• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Ability to handle multiple priorities and work in a fast-paced environment.