Job Title: ServiceNow Developer with Performance Analytics

Experience Level: 3+ years

Job Location: Remote / Coimbatore / Hyderabad (Flexible)

Key Responsibilities:

ServiceNow Development:

• Design, develop, and implement solutions in ServiceNow, focusing on customization and development of ServiceNow modules, including Incident Management, Problem Management, Change Management, and Service Catalog.
• Integrate ServiceNow with external systems and third-party applications.
• Create and manage ServiceNow workflows, Business Rules, UI Policies, UI Actions, and Script Includes.

Performance Analytics Expertise:

• Design and implement dashboards, reports, and Performance Analytics (PA) widgets to deliver actionable insights from ServiceNow data.
• Develop and configure key performance indicators (KPIs) and metrics for different departments (ITSM, HR, Security, etc.).
• Create and manage Performance Analytics data sources and indicators.
• Configure trend analysis and predictive analytics using ServiceNow Performance Analytics.
• Technical Support:
• Provide technical support and troubleshooting for ServiceNow instances.
• Assist with the implementation of ServiceNow upgrades and patches.
• Collaboration & Documentation:
• Work closely with stakeholders to understand business requirements and translate them into technical solutions.
• Collaborate with cross-functional teams to ensure smooth deployment and operation of ServiceNow solutions.
• Document code, processes, and user guides for future reference.

Best Practices & Improvement:

• Follow ServiceNow development best practices to ensure high-quality code and effective solutions.
• Proactively identify areas for process improvement and automation within the ServiceNow platform.

Requirements:

Experience:

• 3+ years of hands-on experience with ServiceNow platform development.
• Proven experience with Performance Analytics in ServiceNow, including the creation of dashboards, reports, and KPIs.
• Familiarity with ServiceNow core modules such as Incident Management, Problem Management, Change Management, Asset Management, etc.

Technical Skills:

• Strong knowledge of ServiceNow scripting languages (JavaScript, GlideScript, etc.).
• Expertise in ServiceNow Performance Analytics configuration and administration.
• Experience in ServiceNow integration techniques (REST, SOAP, and MID Servers).
• Proficiency in developing and customizing ServiceNow workflows and automations.