JOB PROFILE:

>> Interact with prospective customers through modes likes Voice, Chat,.

>> Handle the queries of the customers.

>> Customer support and maintaining cordial relation with prompt after sales service

>> Coordinate with internal stakeholders to bring customer queries/complaints to resolution.

>> Maintain records and provide relevant reports as necessary.

>> Complaint Management: The complete process from receiving to resolving.

>> Confirm and achieve customer satisfaction.

EXPERIENCE & SKILL

>> Similar experience of 1-3 years in Customer Care & Customer Handling.

>> Good in verbal & written communication [English, Hindi, Gujarati].

>> Influencing personality.

>> Good convincing ability.

EDUCATION & OTHER QUALIFICATION:

>> Any Stream Graduate

>> Age: Not older than 30 Years

>> Gender: Female, Male