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Help Desk Executive
Help Desk Executive74
Applications
74
Applications
Mumbai Suburban
Full-Time
Junior: 1 to 3 years
Posted on Jul 08 2024
About the Job
Skills
Facility maintenance
Vendor management
Team coordination
Budget management
Safety regulations compliance
Inventory management
Problem-solving
Communication skills
Helpdesk Executive
- Attend internal & external calls / e-mails of the clients. i.e. (Requests/Complaints/Queries) and collaborate with the relevant stakeholders for providing them with timely resolution.
- Prepare daily call log summary to analyze data.
- Prepare monthly MIS report & daily report i.e. a record of daily call logs, pending complaints, technical issues with the status and closure details, or any other report as required.
- Work on the helpdesk software to keep acknowledging the tickets raised and ensuring timely closure of those tickets.
- Maintain & file all the necessary required documents and records.
- Taking minutes of weekly and monthly meetings
About the company
Property Solutions (India) Pvt. Ltd. (PSIPL), an esteemed member of the distinguished Kalpataru Group since its establishment in 2000, stands as a stalwart in the realm of Integrated Facility Management Services (IFMS) in India. As one of the country's foremost indigenous companies in this domain, PSIPL brings forth a unique and refined approach to facilities management. Our modus operandi at PSIP ...Show More
Property Solutions (India) Pvt. Ltd. (PSIPL), an esteemed member of the distinguished Kalpataru Group since its establishment in 2000, stands as a stalwart in the realm of Integrated Facility Management Services (IFMS) in India. As one of the country's foremost indigenous companies in this domain, PSIPL brings forth a unique and refined approach to facilities management. Our modus operandi at PSIPL involves seamless integration of processes and systems within organizations, culminating in the development and maintenance of requisite services that bolster and amplify the efficacy of our solutions. This relentless pursuit of excellence is aimed at delivering outcomes of the highest caliber, positively impacting our clients' operational efficiency and ultimately, their bottom line. Encompassing a spectrum of critical elements spanning technical and soft solutions to security management, our facility management paradigm is an all-encompassing solution designed for unparalleled results. At PSIPL, we are steadfast in our commitment to furnish clients with compelling, value-centric solutions. This mission is pursued through our comprehensive services management approach, underpinned by rigorous benchmarking, resulting in workspaces that embody our cherished principles of quality, trust, and service excellence. In our quest for unyielding standards, PSIPL proudly boasts ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015, and EnMS 50001:2011 certifications. These accolades serve as a tangible testament to our unwavering dedication to quality, safety, and environmental sustainability. Join us in our journey of redefining facility management. Explore career opportunities at careers.psipl.co.in. ...Show Less
Industry
Facility Management Servi...
Company Size
10001+ Employees
Headquarter
Mumbai, Maharashtra
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