Role: Service Co-Ordinator/Planner

Industry Type: Pest control service

Company: Best Serve Pest Management Pvt Ltd

Employment Type: Full Time

Education: Bachelor's degree

working Days: 6 days working

Candidate: Female only

Job description

·      Daily Schedule Day for each customer and technician group

·      CRM Calls – Feedback calls with each customer

·      Complaint status and weekly mail communication with customer

·      Service status weekly basis (Monday to Saturday) submit report on Monday weekly meeting

·      Attendance of technician, schedule tomorrow, invest return copy

·      Audit Repost – marking and support to Operation executive

·      Monthly schedule preparation and sharing with technician

·      Monthly schedule mail and WhatsApp to route based sites

·      Job card original collection (Monthly basis)

·      Digital marketing skills                         

·      Coordinating of services with Pan India clients                                              

·      Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service

·      Ensure timely and efficient delivery of services to customers

·      Monitor service requests and assign technicians to appropriate jobs

·      Communicate with customers to schedule service appointments and provide updates on service status

·      Maintain accurate records of service requests, work orders, and customer interactions

·      Collaborate with other departments to ensure smooth service delivery

·      Identify opportunities for process improvement and implement changes as needed

Requirements:

·      Bachelor's degree in business administration or related field

·      Need candidate who is having experience in best serve or best control service industry               

·      2 to 3 years of experience in service coordination or related field

·      Excellent communication and interpersonal skills

·      Strong organizational and multitasking abilities

·      Customer service orientation

·      Proficiency in Microsoft Office and service management

·      Microsoft Office Suite

·      Written Communication

·      Excellent Communication

·      Outlook.