Job Description for Customer Care Specialist- International Voice Process

• Answering incoming calls from Customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.

• To escalate issues to concerned internal departments or team leaders as and when required.

• Ensure Adherence to product scripting in all other customer communications

• Fault resolutions and raising tickets to respective departments

• Manage and maintain product related databases in line with the specified KPI’s.

• Ensure quality of data capture from customers.

• Flexibility with shift patterns is required to ensure.

• Able to Handle Email & Chat when required.

Requirement:

Min 1 year experience in International Voice Process

Excellent English Communication

Willingness to work in shift (US/UK)

CTC upto 3.5 LP/A

Interested Candidates can share their resumes @ rizwana@provhr.in or WATS App @ 7305006842