·      Calling the Insurance companies (in US) and follow up on the outstanding Accounts Receivables.

·      Responsible for ensuring delivery to client in adherence with quality standards.

·      Monitor customer account details for non-payments, delayed payments and other irregularities.

·      Review and report on AR aging to ensure acquiescence.

·      Expedite calls to the supervisor when there is a delay in closure of transaction or crossing the processing time line as per contract.

·      Analyze and call on new accounts and follow established procedures for processing payments and recommend improvements.

·      Process and follow up on appeals to insurance companies.

·      Assist in finding resolution of the outstanding issues on the AR claims.

·      Address all the rejections, denials and unpaid claims in timely manner.

·      Follow the procedures as per the SOP and document/report whenever the changes needed.

·      Calling the patients to follow up on the outstanding Patient Account Receivables.

·      Attending the patients/Insurance inbound calls and make the necessary document based on the actions.

·      Take respective actions on all the correspondence within the timeline mentioned in SLA.

·      Document all the activities in the control log.

·      Meet productivity standards as set by the department.

·      Assist with month-end closing activities.

• Adhere to all company policies and procedures.