Job description - IT Support

Responsible for delivering superior hardware and software support for the infrastructure, corporate office. Drive effective assistance to the infrastructure team in building a best-in-class technology support function within a fast-growing organization.

Relevant Experience :

• Minimum 2 years of experience in a technical role providing remote support in a technical service desk environment.

Technical Know-how/Tools used :

• Experience in Office 365, Azure Active Directory and Windows operating system,
• Knowledge of PC and printer hardware configuration, deployment, and troubleshooting.
• Preferred experience with IOS/Android – troubleshoots & maintain.
• Exposure to hardware issue management.
• Ability to Manage the Office Networks LAN, WAN.
• Providing connectivity support for home users, including network broadband, Virtual Technologies, and VPN.
• Experience in Windows Networking (TCP/IP, DHCP, DNS, VPN, etc.)
• Experience with Azure, AWS and Citrix Virtual desktops support.
• Ability to provide end-to-end delivery support for desktop environments, improve the efficiency of systems
• Ability to design, implement and integrate IT hardware for its use in business environments.
• Ability to maintain hardware, PCs or workstations, and Hardware Inventory.
• Ability to efficiently resolve computer related issues received from employees, implement a standardized system and measure the effectiveness
• Ability to investigate, troubleshoot, resolve and prevent the recurrence of incidents.
• Ability to establish and implement the processes and contingencies to ensure that IT Services can recover
• Ability to utilize a variety of technical tools to guarantee service availability and ensure IT system performance
• Ability to learn and apply technical troubleshooting approaches, tools and techniques, and anticipate, recognize, and resolve technical problems
• Ability to manage the installation, configuration, maintenance and troubleshooting of end users PC or workstation hardware
• Ability to provide insight into software installation and support for multiple vendors
• Prior experience utilizing ticket tracking systems is a plus
• Crafting and updating Knowledge Base articles and infrastructure documentation.
• Ability to manage the supporting Vendors.