Company Overview

Procucev is an innovative Enterprise Digital Procurement Company based in Bengaluru, Karnataka, offering comprehensive procurement automation solutions. With a focus on using technology to streamline procurement processes, Procucev excels at developing vendor networks, strategy services, and ensuring clients enjoy cost-effective rates due to aggregated procurement. As a key player in the Business Supplies & Equipment industry, Procucev boasts a dynamic team of 11-50 employees.

Job Overview

We are seeking a motivated Junior Telecaller to join our team at Procucev, located in Bangalore. This full-time position requires candidates with a minimum of 1 year to a maximum of 3 years of relevant work experience. The role involves engaging with our clients to enhance customer relationships and provide top-notch service. The employee will have the opportunity to work in a supportive environment that values initiative and professional growth.

Qualifications and Skills

• Must have exceptional customer relationship management skills (Mandatory skill) to effectively maintain and expand the client base.
• Proficiency in basic data entry to accurately record and maintain customer interactions and responses.
• Solid knowledge of Microsoft Office Suite for preparing and organizing customer data and communications.
• Strong interpersonal communication skills for effectively interacting with clients and conveying necessary information.
• Excellent telephone etiquette for professional and appealing client interactions over the phone.
• Ability to solve problems efficiently to address customer queries and provide effective solutions.
• Active listening skills vital for understanding customer needs and requirements thoroughly during conversations.
• Experience in cold calling to initiate and develop potential client relationships by generating interest over the phone.

Roles and Responsibilities

• Initiate communication with prospects and existing customers via phone to promote our procurement solutions.
• Build and maintain strong client relationships by understanding their procurement needs and suggesting appropriate solutions.
• Handle customer queries and provide timely, accurate responses to ensure high levels of customer satisfaction.
• Manage daily data entry and update client databases to keep customer records up to date and accessible.
• Utilize problem-solving skills to identify and resolve client concerns effectively and efficiently.
• Conduct cold calls to potential clients to generate interest in our services and expand our client base.
• Collaborate with the sales team to ensure alignment on client communication and lead conversion strategies.
• Assist in developing strategic approaches to communicate the benefits of our services to different client segments.