We are seeking a dedicated and empathetic Customer Support -Intern to join our team. The ideal candidate will be passionate about healthcare and technology, with excellent communication skills and a strong commitment to providing outstanding customer service

Qualification: Any Degree( Preferably Health care)

Location: Indiranagar, Bangalore

Internship period: 3 months (Paid) (will be converted to full time based on the performance)

Experience: Fresher

Objectives of this role:

• Handle incoming customer inquiries via phone, email, and other communication channels.
• Provide information, guidance, and support to clients regarding our services, products, and programs.
• Address and resolve customer concerns, complaints, and escalations in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions using CRM systems.
• Collaborate with internal teams to ensure prompt resolution of customer issues and inquiries.
• Identify opportunities to improve customer service processes and contribute to enhancing overall customer satisfaction
• Responsible for maintenance of SLA, CSAT, TAT