We are looking for Customer Success Representative -Intern for Bangalore location

Internship Duration: 3 months ( Will be converted to full time based on the performance)

It will Paid internship

Location: Indiranagar, Bangalore

Work From Office

Responsibility:

• Handle incoming customer inquiries via phone, email, and other communication channels.
• Provide information, guidance, and support to clients regarding our services, products, and programs.
• Address and resolve customer concerns, complaints, and escalations in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions using CRM systems.
• Collaborate with internal teams to ensure prompt resolution of customer issues and inquiries.
• Identify opportunities to improve customer service processes and contribute to enhancing overall customer satisfaction
• Responsible for maintenance of SLA, CSAT, TAT