The path chosen for delivery of the value proposition is IT consulting and implementation of end to end information technology based solutions through cost-savings, quality service, and enabling optimal utilization of internal resources.

 

**WORK FROM OFFICE**Timings - 4am to 1pm**Monday to Saturday WorkingJob Description<ul><li>Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns</li><li>Design, build and maintain our social media presence</li><li>Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)</li><li>Identify trends and insights, and optimize spend and performance based on the insights</li><li>Brainstorm new and creative growth strategies</li><li>Plan, execute, and measure experiments and conversion tests</li><li>Collaborate with internal teams to create landing pages and optimize user experience</li><li>Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points</li><li>Instrument conversion points and optimize user funnels</li><li>Collaborate with agencies and other vendor partners</li><li>Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate</li><li>Evaluate important metrics that affect our website traffic, service quotas, and target audience.</li><li>Ensuring consistency of brand voice, style and tone across all content.</li><li>Driving performance marketing via Customer Acquisition Funnel, Display Ads, Facebook Ads, Google Ad Words, PPC and SEO/SEM.</li><li>Analyzing content traffic metrics and effectiveness of campaigns and messaging to explore ways of improving content marketing ROI.</li></ul>*Skills<ul><li>In-depth knowledge of various social media platforms, best practices, and website analytics.</li><li>Solid understanding of HTML, CSS, and JavaScript is required.</li><li>Highly creative with excellent analytical abilities.</li><li>Outstanding communication and interpersonal skills.</li><li>Up-to-date on the latest trends and technologies in digital marketing.</li></ul>

**NIGHT SHIFT**WORK FROM OFFICEResponsibilities:<ul><li>Work with clients to understand requirements for website</li><li>Design wireframes as per the requirement</li><li>Design website structure as per the deadlines</li><li>Meet customers on regular basis to provide an update on the project</li><li>Create project plan and schedule meetings with client</li></ul>Web Designer Requirements:<ul><li>Proficiency in front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript.</li><li>Good understanding of content management systems.</li><li>Good understanding of search engine optimization principles</li><li>Excellent visual design skills.</li><li>Up-to-date experience with international web protocols, standards, and technologies.</li><li>Creative and open to new ideas.</li><li>Adaptable and willing to learn new techniques.</li><li>Excellent communication skills.</li></ul>

<h2>Job description</h2><ul><li>Participates in design of call monitoring formats and quality standards.</li><li>Performs call monitoring and provides trend data to the management team.</li><li>Uses quality monitoring data management system to compile and track performance at team and individual level.</li><li>Design call listening programs to identify customer needs and expectations.</li><li>Provides actionable data to various internal support groups as needed.</li><li>Coordinates and facilitates call calibration sessions for call center staff.</li><li>Provides feedback to call center team.</li><li>Prepares and analyzes internal and external quality reports for management staff review.</li><li>Perform other duties as assigned.</li><li>Manage overall training requirements. Roll out new hire induction.</li><li>Ensure effective knowledge sharing and sign off/approval processes are in place.</li><li>Develop materials according to process standards</li><li>Evaluate and revisit training materials to ensure relevance and content is up to date</li><li>Creates process knowledge test, track and monitor learning improvements</li><li>Deploy process changes, updates, and workflow improvements.</li><li>Provides classroom training, fulfil refresher trainings, and upskilling</li><li>Ensures training performance are tracked and delivered based on requirements</li><li>Monitor course assessments and manage employees during in process training</li></ul>**NIGHT SHIFT**WORK FROM OFFICE

<ul><li>Participates in design of call monitoring formats and quality standards.</li><li>Performs call monitoring and provides trend data to the management team.</li><li>Uses quality monitoring data management system to compile and track performance at team and individual level.</li><li>Design call listening programs to identify customer needs and expectations.</li><li>Provides actionable data to various internal support groups as needed.</li><li>Coordinates and facilitates call calibration sessions for call center staff.</li><li>Provides feedback to call center team.</li><li>Prepares and analyzes internal and external quality reports for management staff review.</li><li>Perform other duties as assigned.</li><li>Manage overall training requirements. Roll out new hire induction.</li><li>Ensure effective knowledge sharing and sign off/approval processes are in place.</li><li>Develop materials according to process standards</li><li>Evaluate and revisit training materials to ensure relevance and content is up to date</li><li>Creates process knowledge test, track and monitor learning improvements</li><li>Deploy process changes, updates, and workflow improvements.</li><li>Provides classroom training, fulfil refresher trainings, and upskilling</li><li>Ensures training performance are tracked and delivered based on requirements</li><li>Monitor course assessments and manage employees during in process training</li></ul>

Pringle IT Ventures Pvt. LTD.

Digital Marketing Specialist

UI / Web Designer

Quality Analyst - Voice Process

Quality Analyst