Job Description

·       Trouble shooting of all types of Hardware (Desktop/Laptop/Printers), software application & Networking problems.

·       Creating new user accounts, password resets, group policy, logon scripts and managing file shares within the Active Directory environment.

·       Installation and configuration of Windows/Linux based operating systems & Patch management, software update and monitor the system status and unwanted software.

·       Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & Lotus note. Taking Regular data & mail backup of MS outlook (PST files).

·       Configuring & troubleshooting of Desktop/Laptops for L2 level & Managing data backup and recovery.

·       Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain.

·       Exposure in Active Directory user creation & deletion

·       Managing windows server 2008R2,2012R2 and 2016 Active Directory services, configuring windows servers & Installing different roles on the server.

·       Installation and Managing Windows patches for client systems and servers.

·       Installation, Configuration and Monitoring of virus issues through Symantec, McAfee & Kaspersky Endpoint Protection antivirus.

·       Installation and configuration of physical server - RAID Servers

·       Responsible for monitoring, maintenance, and support of Windows Server 2007/2008/2010/12 R2/ environments & managing Physical servers.

·       Basic Knowledge of VMware and Ms exchange. 

·       Installation and configuration of VPN clients such as Cisco, Juniper.

·       Managing team of Desktop engineers and coordinating them close the Users tickets within SLA.

·       Maintaining Asset Management life cycle through IMAC process & should be strong in Excel.

·       Managing & Coordinating with direct, in direct and AMC vendors as per industry need for the materials and addressing vendor invoice / PO related queries.

·       Configuring & Troubleshooting of all types of printers such as Network printers/Dot matrix/inkjet/LaserJet & multi-function printers, scanners at L2 Level

·       Resolving tickets within the SLA which is raised from End User side. Providing support through floor support/Remote support & On call support.

·       Log Incidents/call tickets into Ticketing tools, monitor incoming customer ticket as per queues for assignment, follow-up and resolution.

·       Hand on experience in Incidents, Service requests and change request based on ITIL Process 

Contact HR

Sneha- 7448888518

sneha.wanjari@precisionit.co.in