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Precision Infomatic (M) Private Limited

desktop support team lead

Mumbai
Full-Time
Mid-Level: 3 to 6 years
₹ 3L - ₹ 4.5L (Per Year)
Posted on Oct 05 2024

About the Job

Skills

Team Leadership
Customer Service
Problem Management
Technical Troubleshooting
ITIL Framework
Communication Skills
Hardware Support
Software Installation

• Ensuring all call get registered in Service Desk.

• Call dispatching to respective team.

• Maintaining the call track & TAT

• Follow up with respective user / engineer for call closer.

• L2 level Troubleshooting

• Vendor Management for Warranty as well as AMC assets in the support

• OS image end to end testing for new deployment with all components

• Call Management

• SLA Management

• User Management

• 2nd Level troubleshooting

• Resource management on site

• Vendor Management

• Reports – Daily/Weekly/Monthly

• Coordination between the departments for various internal projects

About the company

Precision Infomatic (M) Private Limited

Established in 1996, Precision provides IT Infrastructure Management Services, Biometric, IoT, Cloud and IT System Integration solutions. Precision adopts a consulting approach to address the needs of clients and has a very strong R&D and IP creation focus. With a PAN India presence and a 2400+ strong team, experienced and skilled certified pre-sales, sales & technical personnel, Precision ...Show More

Industry

IT Services and IT Consul...

Company Size

1,001-5,000 Employees

Headquarter

Navi Mumbai, Mumbai, Airo...

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