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Sales Operations Coordinator
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Sales Operations Coordinator40
Applications
40
Applications
About the Job
Skills
· Welcome students to the course /program.
· Do Welcome calls and Conduct Kick-off sessions
· Ensure enrollment and LMS and other applicatoins mapping is complete for the student before start of batch.
· Ensure login formalities are complete and share instruction mails to students before first class.
· Send class related emails each week (learning plan/class reminders etc.) during the course period
· Handhold students, resolve student queries and provide support (technical & non-technical) vis email, calls and chats.
· Pro actively solving issues of the students and keeping students up-to-date about their query status to build stronger relationship with students.
· Ensure overall support is provided within communicated TAT. A strict check on ticket metrics is kept ensuring there is no delay in providing resolutions.Ensure process is been strictly followed and assigned work is done on time.
· Collect survey forms and feedback in between and after the semester ends for all batches.
· Ensure escalation cases follow the process laid down and are addressed and closed.
· Share feedback status and attendance status with batches on a weekly basis.
· Follow up and Ensure semester wise fee collection and re-registration of students across programs
· Highlight common issues faced by the batch to the management and ensure it is resolved.
· Track semester wise progress of students in webinar attendance, tests and exam enrollment, re-registrations
· Maintain relevant reports around student enrollment numbers, progress,attendance,feedback, issues. Re-registrations etc.
· Identify promoters within the batch and ensure reviews are posted on social media platforms. Likewise interact and resolve concerns shared by dissatisfied students.
· Establish Rapport with students and drive student satisfaction.
· Handle webinar sessions during weekends.
· Making sure regular issues are beingtracked and recorded to ensure an efficient system that facilitates program planning, reducing the future issues, creating more FAQ’s and tracking of services to students.
· Develops and refines methods for continuous monitoring of participant progress, issues, as well as timely follow-up.
About the company
Industry
Hospital Health Care
Company Size
51-200 Employees
Headquarter
Bangalore
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