Company Overview

Pratham International Study Abroad is a premier consultancy focused on guiding ambitious students in their pursuit of quality education abroad, with a special focus on Canada. Whether it's securing admissions to top universities, navigating visa processes, or providing pre-departure and post-arrival assistance, we ensure a seamless, enriching experience for every student. Our organization, based in Vadodara, Gujarat, comprises a passionate team dedicated to empowering students globally.

Job Overview

We are looking for a Post Enrolment Support Specialist at Pratham International Study Abroad. This full-time, mid-level position is based in Vadodara. The ideal candidate will have around 4 to 6 years of relevant work experience, playing a pivotal role in providing continued support to students after their enrolment to guarantee a smooth transition and successful educational experience abroad.

Qualifications and Skills

• Extensive experience, ranging from 4 to 6 years, in student support roles, particularly in international education or study abroad consultancies.
• Proven ability to manage and resolve complex student inquiries and issues with patience and efficiency, ensuring high levels of student satisfaction.
• Deep understanding and knowledge of the educational landscape in Canada and other major international study destinations.
• Excellent communication skills, both verbal and written, to effectively interact with students, parents, and partner institutions.
• Strong organizational skills with the ability to manage multiple tasks and projects efficiently under tight deadlines.
• Proficiency in handling post-enrolment processes, including visa assistance, pre-departure briefings, and accommodation arrangements.
• Familiarity with CRM tools and student management software to maintain accurate records and communication history.
• Empathy and cultural sensitivity to work effectively with students from diverse backgrounds, fostering an inclusive environment.

Roles and Responsibilities

• Provide comprehensive post-enrolment support services to students, ensuring their successful transition to international education.
• Coordinate visa processes and ensure timely submission of necessary documents and information by the students.
• Conduct pre-departure orientations and briefings to prepare students for cultural and educational experiences abroad.
• Act as the primary point of contact for student queries regarding academic and non-academic concerns post-enrolment.
• Facilitate accommodation arrangements and support students in settling into their new environments.
• Collaborate continuously with academic partners and stakeholders to address and resolve student-related challenges.
• Maintain accurate records of student interactions and progress in the CRM system.
• Monitor and assess student satisfaction to identify areas for improvement in support services.