Company Overview

Powermax Fitness India Pvt. Ltd. is a leading name in the Wellness and Fitness Services industry. Established over 13 years ago, the company has been dedicated to manufacturing high-quality fitness equipment. With a passion for exercise and wellness, Powermax has become renowned for its commitment to spreading fitness awareness and promoting a healthier lifestyle. Headquartered in Mumbai, the company is recognized for providing top-notch services and products across the globe.

Job Overview

We are seeking a dedicated and enthusiastic Telesales Executive to join our team at Powermax Fitness India Pvt. Ltd. This is a full-time, junior-level position based in Andheri. The ideal candidate will have between 1 to 3 years of relevant work experience in telesales or a related field. The successful candidate will play a crucial role in promoting our products and enhancing customer satisfaction through effective communication and relationship management.

Qualifications and Skills

• Proficiency in Customer Relationship Management software (Mandatory skill) is essential for maintaining and organizing customer data and interactions efficiently.
• Excellent problem-solving skills (Mandatory skill) to identify customer needs and propose the best solutions to boost satisfaction.
• Strong communication skills (Mandatory skill) for articulating product benefits effectively and handling customer inquiries professionally.
• Outstanding active listening skills to understand customer queries and respond appropriately, ensuring clarity and customer satisfaction.
• Solid verbal communication skills to convey information and ideas clearly when interacting with potential and existing customers.
• Accurate data entry skills to document customer information and sales interactions diligently in the system for record-keeping and future reference.
• Effective time management skills to prioritize tasks and manage multiple customer interactions efficiently within a fast-paced environment.
• Familiarity with call center software for tracking and managing calls, ensuring smooth and organized telecommunication operations.

Roles and Responsibilities

• Contact potential clients via phone to promote our range of fitness equipment and related services.
• Build and maintain strong customer relationships to ensure ongoing satisfaction and loyalty through effective communication.
• Understand customer requirements and provide appropriate suggestions or solutions to meet their needs.
• Achieve or exceed sales targets while maintaining high-quality standards of customer service.
• Maintain accurate records of customer interactions and sales in the CRM software for reporting and follow-up purposes.
• Collaborate with team members to refine sales strategies and identify new business opportunities.
• Handle customer complaints and provide swift resolutions to ensure customer delight and repeat business.
• Stay informed about product features, industry trends, and competitor activities to provide up-to-date information to customers and surpass their expectations.