Job Title: Customer Relationship Manager

Location: Fatima Nagar Pune

Company: Maa Pranaam Buildcon Private Limited

Position Type: Full-Time

About Us: Maa Pranaam Buildcon Private Limited is a leading construction company specializing in [residential/commercial] projects. We are committed to delivering high-quality construction services and ensuring exceptional customer satisfaction. We are seeking a dedicated Customer Relationship Manager to join our team and enhance our client relationships, manage post-sale activities, and assist with loan recovery.

Job Summary: The Customer Relationship Manager will be responsible for building and maintaining strong relationships with our clients throughout the entire project lifecycle. This role involves managing post-sale activities, resolving client issues, facilitating after-sales support, and handling loan recovery processes. The ideal candidate will have a strong background in customer service, sales support, and financial recovery, with excellent communication and problem-solving skills.

Key Responsibilities:

• Client Relationship Management:
• Develop and maintain positive relationships with clients to ensure high levels of customer satisfaction.
• Act as the primary point of contact for clients post-sale, addressing inquiries, concerns, and feedback.
• Coordinate with project managers and other internal teams to resolve any issues promptly and efficiently.
• Post-Sale Support:
• Manage after-sales support activities, including addressing any defects or issues with completed projects.
• Ensure timely and effective resolution of post-sale issues to maintain client satisfaction and uphold company reputation.
• Loan Recovery:
• Oversee and manage the loan recovery process for clients, including coordinating with financial institutions and ensuring timely payments.
• Develop and implement strategies for effective loan recovery while maintaining positive client relationships.
• Monitor and report on loan recovery progress and provide regular updates to management.
• Customer Feedback and Improvement:
• Collect and analyze customer feedback to identify areas for improvement in our products and services.
• Work with internal teams to implement changes based on customer feedback and enhance overall customer experience.
• Reporting and Documentation:
• Maintain accurate records of customer interactions, issues, and resolutions.
• Prepare regular reports on customer satisfaction, post-sale issues, and loan recovery status.

Skills and Qualifications:

• Bachelor’s degree in Business Administration, Construction Management, Finance, or a related field.
• Proven experience in customer relationship management, sales support, or a similar role, preferably in the construction industry.
• Strong understanding of loan recovery processes and financial management.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle difficult situations with professionalism and tact.
• Strong organizational and problem-solving skills.
• Proficiency in CRM software and Microsoft Office Suite.

Preferred Qualifications:

• Experience in post-sale customer support and issue resolution.
• Familiarity with construction industry standards and practices.
• Knowledge of legal and regulatory aspects related to loan recovery.