Company Overview

Established in 1927 by Sheth Anandilal Podar, Podar Education Group is driven by traditional Indian values of honesty, integrity, and service. With over 95 years in the educational field, the Podar group consists of 139 institutions across the nation, educating more than 200,000 students, supported by 7,800 staff members. Podar Education Network offers a wide variety of educational streams and is a recognized leader in the education sector. Learn more at Podar Education Network. The headquarters are in Mumbai, and the company operates within the Primary/Secondary Education industry.

Job Overview

Podar Education Network is seeking a skilled and personable Front Desk Executive for a full-time position at our Solapur location. As a Mid-Level position, this role requires 4 to 6 years of prior work experience. The selected candidate will be responsible for managing front desk operations, providing excellent customer service, and ensuring smooth administrative support.

Qualifications and Skills

• Minimum work experience of 4 to 6 years in a similar role, preferably within the education or service industry.
• Exceptional customer service skills, with a friendly and approachable demeanor to build rapport with students, parents, and staff.
• Strong communication skills, both verbal and written, to effectively interact with diverse groups.
• Proficiency in front desk operations, including handling inquiries, managing schedules, and directing visitors.
• Ability to multitask and manage tasks efficiently in a fast-paced environment.
• Basic knowledge of office equipment, such as telephones, computers, and fax machines.
• Good organizational skills with attention to detail and accuracy in record keeping.
• Experience with customer relationship management (CRM) software and Microsoft Office Suite (Word, Excel, Outlook).

Roles and Responsibilities

• Greet and welcome visitors, ensuring a positive and friendly first impression of the institution.
• Handle incoming calls, emails, and messages, directing them to the appropriate departments or individuals.
• Manage the front desk area, maintaining a clean and professional environment.
• Provide essential information and assistance to students, parents, and staff regarding school policies, programs, and events.
• Schedule and coordinate appointments, meetings, and activities for school staff and students.
• Maintain accurate records, files, and databases, ensuring confidentiality and compliance with school policies.
• Assist in administrative tasks such as managing mail, preparing reports, and supporting various school activities.
• Address and resolve any issues or concerns presented by visitors or staff, escalating them as necessary to higher management.