Company Overview

Playotel Hotels represents a new hotel concept that is contemporary and fun-focused. It caters to a young crowd of tech-minded and fun-loving travelers, both for business and leisure. Our hotel provides an ideal space for guests to fully enjoy and recharge in an ecstatic environment. With over 200 employees, Playotel Hotels is committed to delivering an exceptional experience to our guests.

Job Overview

We are seeking a passionate and enthusiastic Front Office Assistant to join our team at Playotel Hotels. As a Front Office Assistant, you will be responsible for providing exceptional customer service and ensuring the smooth operation of the front desk. This is a full-time position located in Indore, Madhya Pradesh, India, with an opportunity to work in a dynamic and fun-filled environment.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work well in a team and collaborate effectively
• Attention to detail and organizational skills
• Ability to multitask and prioritize tasks
• Quick learner and adaptable to new technologies
• Proficient in using computer systems and software
• Flexibility to work in shifts, including weekends and holidays
• Fresher: Less than 1 year of experience

Roles and Responsibilities

• Welcome guests and provide timely and efficient check-in and check-out services
• Respond to guest inquiries and resolve any complaints or issues in a prompt and professional manner
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked and readily available
• Handle guest payment transactions accurately and efficiently
• Coordinate with other hotel departments to ensure guest satisfaction and smooth operations
• Provide information and assistance to guests regarding hotel facilities, services, and local attractions
• Assist in managing reservations and room assignments
• Handle telephone calls and redirect them as necessary
• Assist in managing guest requests and special accommodations
• Maintain knowledge of hotel policies, procedures, and special promotions
• Adhere to all safety and security measures and report any incidents or hazards