Role and Responsibilities

·     Communication

·     Responsible for handling all customer enquiries over telephone and email.

·     Ensure all enquiries are responded to on the same working day.

·     Customer Service

·     Provide information in a calm and patient manner.

·     Capture the requirements and avoid confusion on the booking calendar.

·     Reduce the number of missed calls. (No Missed Calls Should be there in the EOD)

·     Conversion Ratio

·     Ratio of enquiries received and confirmed bookings.

·     Upsell wherever possible. Provide alternatives to customers.

·     Database (Kylas – CRM)

·     Responsible for maintaining a database of all such enquiries.

·     Keep track of regular bookings. Maintain a database of all regulars for the various activities.

·     Track and update the birthday booking calendar. Ensure a separate database is maintained.

·     Coordination - Events

·     Ensure that all the stakeholders or other departments are informed and so that their contribution is on time for all the events. Avoid any communication gaps/complaints.

Qualifications and Education Requirements

Excellent communication skills with a super positive attitude.

Preferred Skills

·      Interpersonal skills

·      Customer orientation

·      Teamwork

·      Communication skills

·      Maintain quality

·      Takes Initiative

·      Attention to details