Role and Responsibilities: First point of contact for any group that arrives at PLaY. Responsible for ensuring all the customer touch points are as per standards. Provide the right information and guidance for groups and individuals. Walk about to ensure customers are provided with timely support. Responsible for getting feedback from customers.  Ti me o Be aware of the bookings for the day and any specific requirements o Ensure adequate staffing at all activities based on the bookings. o Check the following week schedule and prepare adequately  Customer Service o Responsible for all walk-ins and group bookings coming to PLaY as the first point of contact. o Ensure excellent customer service and quality delivery. o Greet customers at the entrance and organize the initial registration and plan of action. o Responsible for all additional arrangements as committed to any client.  Maintenance o Co-ordinate with Operations Manager for any issues related to equipment/inventory for the day. o Ensure all the activities are as per standard in co-ordination with the Operations Manager from a customer’s view - point o Ensure all customer touch points are as per standards. o Bring any deviations with respect to quality of equipment, area, and staff to the relevant managers and follow-up until it is rectified as per standard.  Safety o Ensure that safety of employees and customers are taken care of at all times.  Customer Feedback o Interact with customers during the day to check on any issues or short comings that they may be facing. o Ensure any feedback received is acted upon immediately or brought to the notice of the relevant manager. Follow-up. o Keep track of all such feedback with respect to activities, equipment, staff and area. Call up customers to get feedback.  Process o Ensure check list to with respect to readiness of activities, safety, number of employees is complete prior to the start of the day o Track customer feedback and submit findings to the relevant managers and management. o Submit feedback report on a weekly basis o Follow-up on any issues identified and reported. 1 Play Arena Sports and Adventure Pvt. Ltd. Qualifications and Education Requirements NA Preferred Skills  Interpersonal skills  Customer orientation  Teamwork  Excellent Communication skills  Detail oriented, strong organizational skills  Pro-active and creative thinker  Problem solving and ability to “think on your feet”