Guest Relations Manager responsibilities are:

1.  Providing exceptional service to clients.

2.  Implementing plans to improve customer satisfaction.

3.  Assisting with client queries/disputes.

4.  Resolving complaints effectively.

5.  Sharing tips with the team to enhance customer service.

6.  Acting as a communication hub between clients and team members.

7.  Informing clients about updates of services.

8.  Providing reports to senior manager on the activities.

·        Adhere to strict staff grooming and hygiene standards.

·        Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Good command of the English language is essential, both written and verbal Must possess strong organization time management skills, attention to detail.

·        Must be client service focused and a team player.

·        Positive attitude and outgoing personality is essential.

·        Personable, enthusiastic, self-motivated and able to work independently.

·        Observant, discriminating and detail-oriented 

·        Ability to understand and carry out oral and written instructions and request clarification when needed. 

·        Strong interpersonal and organizational skills.

• Provides and ensures high-quality guest relations. Receives and resolves client complaints in a manner consistent with company policy. Makes Manager on Duty aware of any client complaints.
• Maintains the desired levels of quality assurance ratings, including client comment cards, accounting audit and inspection scores.
• Confers and cooperates with other departments as needed to ensure coordination of activities.
• Ensures Inn compliance of all company policies and procedures.
• Adheres to all safety procedures and informs management of any unsafe conditions.
• Attends meetings and training as requested.

Roles & Responsibilities

Guest Relation Manager spend a great deal of time interacting with client, it is important that they have strong communication, interpersonal and listening skills. They should also be aggressive problem-solvers and have the ability to manage crises successfully. Above average organizational and time management skills are also critical for Guest Relation Manager. Being detail-oriented and possessing the ability to work closely in teams also contribute to the success of this position.

A Guest Relation Manager listens to and manages all customer complaints and concerns. They might keep a log of these complaints and resolutions. They might communicate with guests in-person or via phone or email. A Guest Relation Manager must also follow-up to ensure that each complaint has been resolved to the customer’s satisfaction.

 Guest Relation Manager to help establishments build strong customer service programs. In this position, Guest Relation Officers will work closely with upper management to measure customer service, such as through surveys and questionnaires, and help to create programs that better address the needs of clients to avoid potential issues in the future.

●   Ability to work flexible hours

●   Strong sense of responsibility and a professional presentation

●   BSc degree in Hospitality Management, Tourism, Business Administration or relevant fieldGuest Relations Manager responsibilities are:

1.  Providing exceptional service to clients.

2.  Implementing plans to improve customer satisfaction.

3.  Assisting with client queries/disputes.

4.  Resolving complaints effectively.

5.  Sharing tips with the team to enhance customer service.

6.  Acting as a communication hub between clients and team members.

7.  Informing clients about updates of services.

8.  Providing reports to senior manager on the activities.

·        Adhere to strict staff grooming and hygiene standards.

·        Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Good command of the English language is essential, both written and verbal Must possess strong organization time management skills, attention to detail.

·        Must be client service focused and a team player.

·        Positive attitude and outgoing personality is essential.

·        Personable, enthusiastic, self-motivated and able to work independently.

·        Observant, discriminating and detail-oriented 

·        Ability to understand and carry out oral and written instructions and request clarification when needed. 

·        Strong interpersonal and organizational skills.

• Provides and ensures high-quality guest relations. Receives and resolves client complaints in a manner consistent with company policy. Makes Manager on Duty aware of any client complaints.
• Maintains the desired levels of quality assurance ratings, including client comment cards, accounting audit and inspection scores.
• Confers and cooperates with other departments as needed to ensure coordination of activities.
• Ensures Inn compliance of all company policies and procedures.
• Adheres to all safety procedures and informs management of any unsafe conditions.
• Attends meetings and training as requested.

Roles & Responsibilities

Guest Relation Manager spend a great deal of time interacting with client, it is important that they have strong communication, interpersonal and listening skills. They should also be aggressive problem-solvers and have the ability to manage crises successfully. Above average organizational and time management skills are also critical for Guest Relation Manager. Being detail-oriented and possessing the ability to work closely in teams also contribute to the success of this position.

A Guest Relation Manager listens to and manages all customer complaints and concerns. They might keep a log of these complaints and resolutions. They might communicate with guests in-person or via phone or email. A Guest Relation Manager must also follow-up to ensure that each complaint has been resolved to the customer’s satisfaction.

 Guest Relation Manager to help establishments build strong customer service programs. In this position, Guest Relation Officers will work closely with upper management to measure customer service, such as through surveys and questionnaires, and help to create programs that better address the needs of clients to avoid potential issues in the future.

●   Ability to work flexible hours

●   Strong sense of responsibility and a professional presentation

●   BSc degree in Hospitality Management, Tourism, Business Administration or relevant field