ob Description

Role and Responsibilities: Responsible for all kind of transactions for any group that arrives at PLaY. Provide all

the right information of prices and packages of the day. Responsible for providing all T&C information prior to

receive payments.

• Cash Handling

o Receive payment by cash, check, credit cards, vouchers, or automatic debits.

o Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and

that there is adequate change.

o Maintain clean and orderly check in-checkout areas.

O Answer customers' questions, and provide information procedures or policies.

O Guide customers with the products at the completion of transactions.

O Sort, count, and wrap currency and coins at the end of the day.

O Compile and maintain non-monetary reports and records.

• Time

o Be aware of the bookings for the day and any specific requirements

o Check the following week schedule and prepare adequately

• Customer Service.

o Responsible for all walk-ins and group bookings coming to PLaY as the first point of contact.

o Ensure excellent customer service and quality delivery.

o Greet customers at the entrance and organize the initial registration and plan of action.

• Maintenance

o Co-ordinate with staffs for any issues related to equipment/inventory for the day.

• Customer Feedback

o Ensure any feedback received from any customer brought to the notice of the relevant reporting head