A leading manufacturer of quality based and most reliable equipment like,

- Induction Melting Furnace
- Induction Heating &amp; Hardening equipment
- Vacuum Induction Melting Furnace
- Induction Brazing &amp; Annealing Furnace
- Special Application Induction Equipment

B.tech ELECTRICAL\B.ELECTRICAL1 Position Service Engineer Job Description: <ul><li> </li><li>Using various strategies and tools to provide effective solutions to customers' concerns.</li><li>Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.</li><li>Promptly following up on service requests and providing customer feedback.</li><li>Monitoring equipment and machinery performance and developing preventative maintenance measures.</li><li>Conducting quality assurance and safety checks on all equipment.</li><li>Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.</li><li>Providing recommendations about new features and product improvements.</li></ul><h3> </h3>

<h2>Job description</h2> Roles and Responsibilities<ul><li>Improve customer service experience, create engaged customers and facilitate organic growth.</li><li>Take ownership of customers issues and follow problems through to resolution.</li><li>Set a clear mission and deploy strategies focused on the spare business.</li><li>Develop &amp; manage service procedures, policies, and standards as per company standards.</li><li>Keep accurate records of Service Reports, MOM, and customer service actions and discussions.</li><li>Analyze statistics and compile accurate reports and arrange meeting monthly with the service team.</li><li>Maintain an orderly workflow according to priorities.</li><li>Train the service engineer using best practices in up-selling, customer satisfaction, and product promotion.</li><li>Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met</li></ul> Desired Candidate ProfileB.E Electrical/ Electronics/ Instrumentation / POWER ELECTRONICSEXPERIENCE IN FURNACE LINE WILL BE PLUS Perks and Benefits INCENTIVESINSURANCEPROFIT SHARING Role&nbsp;Service HeadIndustry Type&nbsp;Engineering &amp; ConstructionFunctional Area&nbsp;Production, Manufacturing &amp; EngineeringEmployment Type&nbsp;Full Time, PermanentRole Category&nbsp;ManagementEducationUG :B.E. - Electronics/Telecommunication, Production/Industrial, Electrical, Diploma - Electrical, Electronics/Telecommunication

Plasma Induction (India) Pvt. Ltd.

Service Engineer

SERVICE HEAD