Job Description: L3 OpenScape Voice Engineer for OpenScape products & technology

Responsibilities / Technical skills:

Responsible for delivery of voice infrastructure services in complex, very large global enterprise environments.

Requirements include supporting a redundant, centralized Unify voice environment servicing customer operations. Level 3 OSV engineer responsibility will include:

o Work on Incident Management and Standard service requests

o Unify/Siemens Open Scape Voice

o Unified Communications (UC)

o OpenScape 4000 (OS4K)

o Unify Xpressions Voicemail

o Open Scape Personal Edition VoIP Soft Client & Fusion 4 Office (F4O)

o Unify DLS

o Mediatrix user administration

o Resolving complex incidents and problems.

o Security issues tracking, open tickets.

o Incident & Problem Management

o Knowledge Management

o Change Management

o CMDB & CI Asset configuration/administration

o Monitoring & Alarms (Network Operation Activities)

o Major Incident (MI) handling and Root Cause Analysis (RCA)

• Responsibilities will include supporting End customer with Technical support / Queries.

• Resolve client /customer issues in an efficient and timely manner within the SLA.

• Need to be able to clearly guide them through a solution or walk-through of our products and features.

• Knowledge of ITIL (optional)

• Tool knowledge (GSI.flow, Service Now, Knowledge Management)

• Handling of Operational Process Description (OPD) from customer

Communication skills:

Good communication on English/German language should be able to speak fluently and should be able to understand the client communication and technical problem very well.

Education & Certification:

• Electronics & Telecommunication Computer Science Engineering degree or BCA

• CCNA & Microsoft Certification will be an advantage.

• OpenScape (OS) product Certifications will be a big advantage.

Technical Skills:

• 4+ years’ experience providing Voice Operations support in enterprise voice platform.

• Knowledge of OpenScape portfolio technology is a must. (any product know how)

Soft skills:

• Willing to learn, good attitude and good communication skills. Willing to work in 24X7 environment.

• Proficient in MS Word, PowerPoint, Excel and Outlook

• Soft skills in communication with Client Manager, Service Delivery Manager (SDM) and other stake holders

*Interview mode telephonic*

Interested candidates can share their resume on below mention details

Ph - 8929379780

E-mail - nitinpawar@planetpci.com