Company Overview

Planet Green Infra Pvt. Ltd. is a forward-thinking company in the real estate industry, committed to pioneering natural farming and alternative real estate segments in India. With a team ranging between 51-200 employees and headquartered in Hyderabad, we are dedicated to reshaping the future of real estate in harmony with nature. Learn more at our website.

Job Overview

We are seeking a motivated and customer-focused Customer Service Executive at a junior level to join our team in Hyderabad. This is a full-time position requiring 1 to 3 years of work experience. The individual will play a critical role in enhancing customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service.

Qualifications and Skills

• Must possess multichannel communication skills such as phone, email, and chat to efficiently address customer queries (Mandatory skill).
• Demonstrated active listening skills to understand customer issues and provide appropriate solutions (Mandatory skill).
• Ability to resolve conflicts by identifying issues and negotiating effective solutions, maintaining customer trust and satisfaction (Mandatory skill).
• Proficient in using Customer Relationship Management (CRM) software to manage customer interactions effectively and record data.
• Empathy in communication to relate with customers' issues genuinely, enhancing their experience and satisfaction.
• Accurate data entry skills to maintain and update records and information into company systems.
• Experienced in using call center software, which aids in logging calls and tracking resolutions efficiently.
• Excellent time management skills to prioritize tasks, ensuring all customer needs are met promptly and effectively.

Roles and Responsibilities

• Manage inbound and outbound customer interactions and inquiries through various communication channels effectively.
• Use active listening to understand customer queries and provide accurate and satisfactory responses and solutions.
• Employ conflict resolution techniques to address customer complaints and ensure a positive outcome and experience.
• Maintain detailed records of customer interactions, issues, and resolutions using CRM software.
• Work closely with other departments to address and escalate complex issues and ensure timely resolution.
• Update customer accounts and records with accurate and relevant information following interactions.
• Guide customers through transactional and informational processes, ensuring clarity and satisfaction.
• Contribute to the improvement of customer service procedures and quality assurance processes.