Company Overview

Planet Green Infra Pvt. Ltd. aspires to create a new dimension in the natural farming and alternate real estate segments in India. With a dedicated workforce of 51-200 employees, our headquarters are located in Hyderabad. For more information, visit our website https://www.planetgreen.co.in/.

Job Overview

We are seeking a dedicated Customer Service Executive to join our team in Hyderabad. This is a full-time, mid-level position requiring 4-6 years of relevant work experience in customer service. The Customer Service Executive will be responsible for managing customer interactions, addressing inquiries, and resolving issues promptly and effectively.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Strong problem-solving abilities (Mandatory skill)
• Effective time management skills (Mandatory skill)
• Empathy towards customer needs and concerns
• Patience and composure when handling complex queries
• Proficient in conflict resolution techniques
• Adaptability to changing environments and customer demands
• Keen attention to detail to ensure accuracy in all communications

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues efficiently while maintaining high standards of service quality
• Follow up with customers to ensure their concerns are fully addressed
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to provide the best solutions to customer queries
• Identify and report recurring issues to aid in improving customer service processes
• Assist in training new customer service representatives as needed
• Stay up-to-date with product knowledge and company policies to provide accurate information