Job Title: Client Success Manager/Account Manager

Job Sector: Marketing, Advertising, PR

Interviewer/Hiring Manager Comments: There will be 2 rounds of interviews, 1st will be the virtual round and the final will be the walk-in round.

Job Type: Permanent

Working: Office Only

Country: India

Location: A-62, 4th Floor

City: Noida

Experience: 5 - 10 Years

Candidate Salary Range/End Rate: Rs. 6,00,000 - 10,00,000

Job Description:

As a Client Success Manager/Account Manager, you will be responsible for executing projects and ensuring day-to-day delivery of services to clients under the Growth Track. You will lead a team through various middle-level managers/Team Leads and provide active consultation to clients regarding challenges they face in online/offline strategies. Your role involves driving traffic, increasing conversion rates, boosting average order size, and enhancing visitor loyalty.

Responsibilities:

• Building and maintaining relationships with clients, guiding teams to achieve client objectives.
• Identifying opportunities for account growth with existing clients.
• Managing all client communications, conflict resolution, and compliance with client deliverables.
• Collaborating with planning and creative teams to develop and execute online/offline strategies.
• Overseeing program execution and financial performance while ensuring strategic alignment.
• Managing projects to meet Cost, Quality, and Timing targets.
• Compiling and analysing search data and metrics to make informed decisions on campaign direction.
• Demonstrating basic knowledge of SEM, SEO, Website Development, Social Media & Content.
• Maintaining schedule performance index and cost performance index.
• Following up with cross-functional departments to adhere strictly to time and action calendars.
• Ensuring quality checks are performed from project initiation to completion.
• Providing comprehensive training to team members and offering regular mentorship and guidance.

Job Requirements:

• Prior work experience in Client Servicing/Account Management roles.
• Ability to effectively and efficiently manage a large team.
• Strong awareness of Google Algorithm Updates.
• Capability to specify technical changes to technical/development teams.
• Excellent communication skills.

This role demands proactive engagement with clients, strategic thinking, and effective team management. If you have a passion for driving client success and possess the requisite skills and experience, we welcome your application.

Note: The salary range indicated is indicative and subject to negotiation based on experience and qualifications.