• Provide guidance and support on benefits policies and processes including enrolment, and employee queries.
• Manage the relationship with external vendors and consultants, such as insurance brokers, benefit providers, and compensation surveys.
• Provide guidance and support on compensation and benefits issues, such as salary reviews, bonus plans, incentive schemes, recognition programs, benefits enrolment, and employee queries.
• Conduct regular audits and reviews of the compensation and benefits programs, and recommend improvements and enhancements as needed.
• Respond to and resolve incoming service requests from managers, employees, and HR colleagues.
• Promote a working culture where processes are followed to secure service delivery quality.
• Investigate and when relevant escalate service requests to the appropriate Area team within HR Service Centre.
• Investigate and when relevant escalate problems and opportunities in processes/policies/information and tools to the appropriate owner.
• Verify, maintain and improve the HR information on the self-service portal and the internal HR knowledge database.
• Cooperate with HR Business Partner on specific service requests when relevant.
• Play a central role in improving the local Customer Support services and HR information.
• Play a central role in continuously improving/updating the internal HR knowledge base.
• Monitor and keep up to date with developments/best practices within Customer Support and other HR areas.
• Participation in HR and/or line of business projects.

Qualifications and Skills

• Master’s degree in human resources, business administration, or related field.
• At least 5 years of experience in compensation and benefits, preferably in an HR-shared service center or a multinational environment.
• Strong knowledge of compensation and benefits principles, practices, and regulations.
• Proficient in Microsoft Office, especially Excel, and HR systems and tools.
• Excellent analytical, numerical, and problem-solving skills.
• Strong communication, interpersonal, and negotiation skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• High attention to detail and accuracy.
• Customer-oriented and results-driven mindset.

Role: HR Manager

Industry Type: Industrial Equipment Manufacturer

Department: Human Resource

Employment Type: Full Time, Permanent

Role Category: HR Operations

Education: Any Graduate / Any Postgraduate