Roles and Responsibilities ( Telecaller )

· Contact potential or existing customers to inform them about a product or service using scripts

· Answer questions about products or the company

· Ask questions to understand customer requirements and close sales

· Direct prospects to the field sales team when needed

· Enter and update customer information in the database

· Take and process orders in an accurate manner

· Handle grievances to preserve the company’s reputation

· Go the “extra mile” to meet sales quota and facilitate future sales

· Keep records of calls and sales and note useful information