Nexilis Electronics India Pvt Ltd

Technical Support Engineer

Bengaluru
Full-Time
Mid-Level: 4 to 6 years
₹ 1.8L - ₹ 3.6L (Per Year)
Posted on May 15 2024

About the Job

Skills

Troubleshooting
Customer Service
Communication
Problem Solving
Technical Knowledge
Patience
Technical Demonstrations
survelliance knowledge

Technical Support Engineer - Job description


1. Take ownership of customer issues reported and see problems through to resolution

2. Research, diagnose, troubleshoot and identify solutions to resolve customer issues

3. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

4. Provide prompt and accurate feedback to customers

5. Ensure proper recording and closure of all issues

6. Prepare accurate and timely reports

7. Document knowledge in the form of knowledge base tech notes and articles

8. Proven working experience in CCTV technical support, IT support or as a technical engineer

9. In-depth knowledge in the product that the technician is supporting.

10. Strong problem-solving skills

11. Excellent client-facing skills

12. Excellent written and verbal communication skills


Job Types: Full-time


Pay: ₹180,000.00 - ₹360,000.00 per year


Shift: Day shift


Education: Bachelor's (Preferred)


Experience:

total work: 1 year (Preferred)

About the company

Nexilis Electronics India Pvt Ltd

Nexilis Electronics India Pvt Ltd is a company involved in manufacturing of electronic security and surveillance products. Product manufactured are CCTV Cameras, DVR, NVR, Wireless cameras, IoT Products and many other products under the category of surveillance and electronic security. The company also caters to a lot of renowned brands for manufacturing products under their brand label as a part ...Show More

Industry

Manufacturing

Company Size

51-200 Employees

Headquarter

bangalore

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