Key Account Executive147
Applications
147
Applications
Ahmedabad
Full-Time
Junior: 1 to 3 years
₹ 1L - ₹ 5L (Per Year)
Posted on Oct 16 2023
About the Job
Skills
Key Account Management
Client Relationship
Portfolio Management
Customer sucess
Cross-Selling
Key Account Relationship Building
Roles and Responsibilities:
- As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
- Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
- Use a consultative approach to help clients grow their business using Petpooja products & services
- Ensure timely renewals of products & services
- Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
- Collaborate with Internal Teams to ensure top-notch service & support
- Give market insights/feedback of the product to the Tech team to enhance the product offerings
- Generate referral leads from your existing portfolio of clients
- Requires exceptional presentation & people skills to navigate different customer challenges
Qualification and Skills:
- Ability to plan, manage & report on business metrics
- 1-3 years of experience in sales/ account management/ customer success roles
- Good at time management and is adaptive
- Problem-solving approach
- Client Management
About the company
Established in the Year 2011, Petpooja is the largest next-generation PoS platform for the F&B sector with more than 50,000+ clients across India, UAE and South Africa We provide holistic restaurant management software, including billing, inventory management, online ordering and all other front and back-of-house management modules that any restaurant requires - right from single-standing outl ...Show More
Established in the Year 2011, Petpooja is the largest next-generation PoS platform for the F&B sector with more than 50,000+ clients across India, UAE and South Africa We provide holistic restaurant management software, including billing, inventory management, online ordering and all other front and back-of-house management modules that any restaurant requires - right from single-standing outlets to chains with over 200 outlets. We work with multiple restaurants like LaPinoz, Hocco, Chicago Pizza, Beer Cafe, Kailash Parbat, Yum Yum Cha, Giani's, Apsara Ice Cream, and many, many more. We are present in more than 140 cities across India and UAE, with more than 1000+ employees working on a mission to organize the unorganized restaurant sector in India and globally with the help of technology. The company is funded by High-Profile Investors (Fund of Funds). The founders of Petpooja have 20+ years of combined experience in Technology, Supply Chain Operations, Finance/Venture Capital and Customer relationship roles. Petpooja platform handles more than 2,00,000 invoices daily with more than 50,00,000 API calls daily. The platform is OS (Windows, Mac, Linux) independent and Browser independent. The platform encompasses technologies like Node.JS, Python, PHP, Adobe, MySql, MongoDB, SqlLight, and ReactJS. We work closely with 200+ companies/organizations like Zomato, Swiggy, PayTM, UPI, FreeCharge, HDFC Bank, Yes Bank, PineLabs, BijliPay, Mobiquest etc. The platform is at the forefront (in the world) in building and applying next-generation Machine Learning Models from the point of Sale system. We have also recently launched Tvito- a restaurant marketing application available on Android & IOS that provides 50,000+ graphics for 20+ cuisines. We have partnered with Growth Falcon to onboard F&B brands/restaurants seamlessly onto the ONDC (Open Network for Digital Commerce) for restaurants to receive direct orders at higher margins. ...Show Less
Industry
IT Services and IT Consul...
Company Size
1001-5000 Employees
Headquarter
Ahmedabad
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