Asset Management Executive77
Applications
77
Applications
Ahmedabad
Full-Time
Junior: 1 to 3 years
₹ 3L - ₹ 4L (Per Year)
Posted on Oct 20 2023
About the Job
Skills
Excel
Interpersonal skills
Convincing
Customer Calling
Report generation
Hardware Installation
Roles and Responsibilities:
- Create and maintain usage reports.
- Feedback calling the users who are not using the service, based on the data in usage report. Maintain the feedback calling report and provide insights to further development and improvements in hardware based on data and interaction with the customers.
- Support - Coordinate with the support to arrange for virtual or physical visit to ensure resolution.
- Replacements - Check for warranty and provide replacement in case of device failure. Check for the on-time dispatch of replacements. In case warranty is void, communicate the charges with the customer.
- Renewals - Check and coordinate with customers for renewals and be his POC for service renewal supporting the renewal team for hardware renewals.
- Installation - Communicate with customer and support team when there's delay in installation to expedite the process.
Qualification and Skills:
- Excellent Communication Skills (Both Verbal and Non Verbal)
- Knowledge of excel.
- Preferably having a background of Customer support or Integration.
About the company
Established in the Year 2011, Petpooja is the largest next-generation PoS platform for the F&B sector with more than 50,000+ clients across India, UAE and South Africa We provide holistic restaurant management software, including billing, inventory management, online ordering and all other front and back-of-house management modules that any restaurant requires - right from single-standing outl ...Show More
Established in the Year 2011, Petpooja is the largest next-generation PoS platform for the F&B sector with more than 50,000+ clients across India, UAE and South Africa We provide holistic restaurant management software, including billing, inventory management, online ordering and all other front and back-of-house management modules that any restaurant requires - right from single-standing outlets to chains with over 200 outlets. We work with multiple restaurants like LaPinoz, Hocco, Chicago Pizza, Beer Cafe, Kailash Parbat, Yum Yum Cha, Giani's, Apsara Ice Cream, and many, many more. We are present in more than 140 cities across India and UAE, with more than 1000+ employees working on a mission to organize the unorganized restaurant sector in India and globally with the help of technology. The company is funded by High-Profile Investors (Fund of Funds). The founders of Petpooja have 20+ years of combined experience in Technology, Supply Chain Operations, Finance/Venture Capital and Customer relationship roles. Petpooja platform handles more than 2,00,000 invoices daily with more than 50,00,000 API calls daily. The platform is OS (Windows, Mac, Linux) independent and Browser independent. The platform encompasses technologies like Node.JS, Python, PHP, Adobe, MySql, MongoDB, SqlLight, and ReactJS. We work closely with 200+ companies/organizations like Zomato, Swiggy, PayTM, UPI, FreeCharge, HDFC Bank, Yes Bank, PineLabs, BijliPay, Mobiquest etc. The platform is at the forefront (in the world) in building and applying next-generation Machine Learning Models from the point of Sale system. We have also recently launched Tvito- a restaurant marketing application available on Android & IOS that provides 50,000+ graphics for 20+ cuisines. We have partnered with Growth Falcon to onboard F&B brands/restaurants seamlessly onto the ONDC (Open Network for Digital Commerce) for restaurants to receive direct orders at higher margins. ...Show Less
Industry
IT Services and IT Consul...
Company Size
1001-5000 Employees
Headquarter
Ahmedabad
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