·        Effectively delegate tasks to team members, organize and complete job task scheduling for team members.

·        Co-ordinate with the cleaning and security teams that work is being completed and quality control                    measures are being adhered to.

·        Conduct regular meetings with the cleaning and security teams to determine any problem areas, and seek suggestions from the team.

·        Report and provide feedback monthly or as and when required to COO.

·        Ensure that cleaning and support services team members are completing the tasks at hand within reasonable and required time frames.

·        Manage the time and attendance for HK & Security staff.

·        Continually monitor staff through performance measures, and identify and employ staff development and training measures.

·        Know and understand each team member’s skills and strengths, and develop them to that person’s potential

·        Understand, adopt and apply NABH SOP’s

·        Ensure that all equipment is clean, serviced, maintained in good working condition, and stored correctly in the proper environment in a neat and orderly manner.

·        Manage and control the allocation of resources including staff, equipment, consumables and chemicals using the tracking sheets available.

·        Ensuring timely contact renewals of HK & Security services

·        Communicate with management and staff effectively with the support services team to ensure tasks and instructions are understood

·        Evaluate the status of housekeeping and security areas on a continuous basis.

·        Evaluate and apply daily checklist

·        Control expenses and costs of housekeeping and security services and resources

·        Adopt and develop long term sustainability programs

·        Ensure daily cleaning of the patient rooms, office buildings, buildings and associated areas, passages, walkways, external visible equipment

·        Ensure all bathroom facilities comply to accepted hygiene standards and these are monitored and serviced at regular intervals

·        Ensure control measures are in place for ordering and control of consumables

·        Pest control services to be adopted and managed

·        Manage cleaning, and coordination and management of subcontractors during winter for housekeeping and expat staff support