Client Management Specialist
Client Management Specialist48
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About the Job
Skills
job description:
Delivering on client requirements:
• Executing year-long engagement plans and short-term projects for the client, end to end • Understanding the methods used in assessing the needs of the customer • Building credibility with all customers in the account on day-to-day transactions - being the ‘go to’ person for the client • Proactively interacting with customers (internal and external) - at a project level • Managing the briefing of all partners and SMEs for events • Ideating on activities, designing quizzes and communications • Being part of client interactions and suggesting executable ideas • Handling the back-end work in office such as creating project plans and client invoices
Programme Management: • Understanding the services sold and the client’s business and workforce. • Managing transactions in the project plan - from ideation to closure • Ensuring complete process adherence in the project as per timelines • Executing work as per priority and expected quality • Creating and handing over/brief to partner teams • Liaison with internal teams and other stakeholders towards project delivery • Collating and understanding data for the report and developing skills for reporting (summary/stakeholder) • Executing the plan that accounts for a crisis.
Skills, knowledge & attitude: • Must have completed Bachelors in any discipline. • Ability to completely visualise the event and plan for all eventualities/requirements • Ability to calmly manage and mitigate crisis situations and seek manager intervention if needed. • Excellent communication skills • Hardworking and willing to get down to the basics of every task • Positive attitude to learning and feedback • Ability to work well in ever-changing team configurations • Rapport building within the organisation and with external partners/clients • Paranoid attention to detail about anything being viewed/ sent out to the client • Ability to visualize and think of out-of-the-box ideas in short time frames • Ability to take ownership and accountability of projects • Proactive approach to work, good sense of humour and presence of mind with the ability to bring new skills into the workplace • Basic knowledge of MS office (Excel, Word, and PowerPoint)
Working loc:Bangalore
working model:hybrid.
About the company
Industry
Human Resources Services
Company Size
11-50 Employees
Headquarter
Bangalore