We are looking for Technical account manager for an MNC company

Experience: 5+ years

• Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts.
• Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.
• Attend to customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle.
• Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
• Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Key Requirements:

• 4+ years of experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies.
• Candidates with prior mobile development experience are eligible (Android/iOS) for this role
• Ratio of Development vs Support (30-70)
• Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
• Work internally to drive teams in order to create workable solutions for the client

Measures of Success:

• Time to resolve issues/ requests,
• Product adoption - breadth and depth.

Reporting Relationship:

• Reports to: Associate Director - Technical Account Management 
• Direct Report: None

Key Competencies:

• Functional/ Technical: Business process understanding, Software design, and deployment, Database concepts
• Behavioural/ Leadership: Problem solving, teamwork and collaboration, Communication

Please send updated CV to sumyukth.r@peepalconsulting.com